Effective Date: June 19, 2025
Welcome to Aerovanta Dynamics Pvt Ltd (“we,” “us,” or “our”), an Indian company specializing in drone event planning, custom drone prototype design, and software consulting. This Refund and Cancellation Policy outlines the terms for canceling services and requesting refunds for our event idea analysis plans, prototype packages, and related offerings. By engaging with our services, you agree to these terms, which are crafted to ensure fairness, transparency, and compliance with Indian regulations. Please review this policy carefully, as it forms a binding agreement governing all transactions.
1. Scope of Policy
This policy applies to all services provided by Aerovanta, including event idea analysis and prototype design. It covers cancellation requests, refund eligibility, and processing timelines to provide clarity for all customers. We aim to address your needs while maintaining operational efficiency and legal compliance. Any service-specific exceptions will be noted during your order process. This ensures a consistent approach to refunds and cancellations across our offerings.
2. Cancellation Eligibility
You may request cancellation within 24 hours of payment by submitting a written request to support@viharplay.com. This window allows you to reconsider your purchase without penalty if no work has begun. After 24 hours or once service initiation occurs, cancellation eligibility diminishes. We assess each case individually to determine feasibility, ensuring a fair evaluation process for all parties involved.
3. Cancellation After Service Start
Cancellations after work has commenced, such as idea analysis or prototype drafting, are not eligible for a full refund. We may offer a partial refund based on the progress made, determined at our discretion. This reflects the resources invested in your project up to the cancellation point. You will receive a detailed breakdown of work completed to justify the refund amount. This approach balances your rights with our operational costs.
4. Aerovanta-Initiated Cancellations
We reserve the right to cancel your order due to safety concerns, legal violations, or unforeseen circumstances. Notification will be sent via email, outlining the reason for cancellation. A full refund will be processed within 7-10 business days, subject to deductions if applicable. This protects both parties from uncontrollable events, ensuring a professional resolution.
5. Refund Processing Time
Approved refunds will be processed to your original payment method within 7-10 business days. This timeline accounts for verification and transaction processing by our financial systems. We strive to expedite this process, but delays may occur due to banking procedures. You will receive a confirmation email once the refund is initiated, ensuring transparency.
6. Processing Fees
A processing fee of up to 5% may be deducted from refunds to cover administrative and transaction costs. This fee aligns with industry standards and Indian e-commerce norms under the Consumer Protection Rules, 2020. The exact amount will be communicated before refund finalization, giving you clarity. No fee applies if cancellation is due to our error, ensuring fairness.
7. GST Adjustments
Refunds will include adjustments for GST paid, as per the GST Act, 2017, ensuring compliance with tax regulations. The adjusted amount will reflect the taxable portion of the service delivered or canceled. We will provide a tax invoice for your records upon refund processing. This maintains transparency in our financial dealings with you.
8. Non-Refundable Services
Services fully delivered, such as emailed PDF reports, are non-refundable once accessed. Custom work, like prototype designs, becomes non-refundable once production starts. This policy protects our investment in tailored services, which are unique to your request. You are encouraged to review deliverables promptly upon receipt.
9. Partial Delivery Refunds
If a service is partially delivered, you may qualify for a pro-rata refund based on work completed. Our team will assess the progress and determine the refundable amount on a case-by-case basis. You will receive a detailed explanation of the calculation to ensure understanding. This approach ensures equity for incomplete services.
10. Event Planning Cancellations
For event planning services, cancellations must be requested at least 7 days prior to the event date to be eligible for a 50% refund. This allows us to recover pre-planning costs, such as coordination and resource allocation. Cancellations within 7 days or no-shows incur no refund due to committed expenses. Notice will be required in writing.
11. Event Postponement
You may request to postpone an event with at least 5 days’ notice, subject to availability and a 10% rescheduling fee. This fee covers administrative adjustments and resource reallocation. Postponements beyond our control may not be accommodated, and we will notify you of feasibility. This flexibility supports your planning needs.
12. Safety-Related Cancellations
If an event is canceled due to safety concerns or DGCA regulation violations, no refund is guaranteed if you failed to secure permits. We will assess the situation and may offer a partial refund if our error contributed. Safety is our priority, and this clause ensures compliance with legal standards. Notification will be prompt.
13. Prototype Design Cancellations
Cancellation of prototype packages after design initiation incurs a 50% fee to cover material and labor costs. This reflects the bespoke nature of our work, which begins upon your concept submission. Full refunds are available only if no work has started within the 24-hour window. We will provide a progress report.
14. Refund Request Procedure
To request a refund, email support@viharplay.com with your order number and reason for cancellation. Include all relevant details to expedite review, which takes up to 3 business days. Incomplete requests may delay processing, so ensure accuracy. We aim to respond with a decision promptly, maintaining professionalism.
15. Refund Denial
Refunds may be denied if you violate these terms, such as submitting false data or misusing deliverables. Denial will be justified in writing, citing the specific breach. You may appeal the decision within 7 days, providing additional evidence. This ensures a fair and accountable process for all parties.
16. Payment Disputes
In case of payment disputes, contact us within 14 days of the transaction with evidence. We will investigate and resolve amicably, adhering to Indian e-commerce guidelines. Unresolved disputes may require legal action, governed by Indian law. This protects your rights while maintaining our financial integrity.
17. Currency and Taxes
All refunds are processed in INR, reflecting the original payment currency. Taxes paid will be refunded pro-rata based on service delivery, complying with GST regulations. No additional currency conversion fees apply, ensuring you receive the correct amount. This maintains consistency in our financial transactions.
18. Non-Transferable Refunds
Refunds are non-transferable and can only be credited to the original payer’s account. This prevents misuse and ensures the refund reaches the intended recipient. Requests to redirect funds will be declined, maintaining security and compliance. Please provide accurate banking details if required.
19. Force Majeure Impact
Refunds may be delayed due to force majeure events, such as natural disasters or government actions, beyond our control. We will notify you of such delays and resume processing when feasible. No penalties apply for these delays, ensuring fairness during exceptional circumstances. Your patience is appreciated.
20. Service Suspension
We may suspend services pending refund approval or investigation, ensuring no further work is performed. This pause protects both parties during disputes or cancellations. Services will resume or terminate based on the outcome, with clear communication provided. This maintains operational integrity.
21. Communication Preference
All cancellation and refund communications will be via email to your registered address. Ensure your contact details are current to receive updates. Failure to respond may result in request expiration, so check your inbox regularly. This ensures efficient handling of your requests.
22. Record Keeping
We retain records of all transactions and refund requests for 5 years, as per Indian legal requirements. These records are confidential and used only for compliance or dispute resolution. You may request a copy of your transaction history upon written request. This supports transparency and accountability.
23. Policy Updates
This policy may be updated to reflect changes in our services or legal requirements, with revisions posted on our website. Continued use of our services after updates constitutes acceptance. We will notify you of significant changes via email, ensuring you stay informed. This maintains ongoing compliance.
24. Exclusions
Refunds do not cover third-party costs, such as permit fees or event venue charges, incurred by you. These are your responsibility and outside our service scope. We will clarify such exclusions during order confirmation to avoid misunderstandings. This delineates our financial obligations clearly.
25. Customer Support
Our support team is available at support@viharplay.com for assistance with cancellations or refunds. We aim to resolve issues within 3 business days, offering professional guidance. Your satisfaction is our priority, and we encourage early communication. This ensures a supportive experience.
26. Legal Compliance
This policy complies with the Consumer Protection (E-Commerce) Rules, 2020, ensuring fair trade practices. We adhere to all relevant Indian laws, protecting your rights as a consumer. Non-compliance by you may affect refund eligibility, so please review legal obligations. This fosters a lawful partnership.
27. Confidentiality
Refund-related information, including your personal data, is handled confidentially under the Digital Personal Data Protection Act, 2023. We will not disclose details to third parties except as required by law. Your privacy is safeguarded throughout the process, ensuring trust. This aligns with our data security commitment.
28. Final Decision
Our decision on refund or cancellation requests is final, subject to legal review if disputed. This authority ensures consistency in policy application across all customers. You may seek mediation if needed, but our judgment prevails unless overturned. This maintains operational fairness.
29. Acknowledgment
By using our services, you acknowledge and accept this Refund and Cancellation Policy. This agreement is part of your contract with us, effective from your first purchase. Ignorance of these terms does not exempt you from compliance, so please read thoroughly. This establishes a clear understanding.
30. Contact for Assistance
For any questions, contact us at support@viharplay.com , available during business hours. We are committed to addressing your concerns with professionalism and care. This policy is governed by Indian law, with disputes resolved in Meerut, India. Your feedback helps us improve.